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Learn More About
Jim Shaffer...
What We Think & Do

It's the people! Capital, raw materials and technology sit idle until someone does something with them. What people do with these assets determines whether a business wins or loses. It's that simple--and that hard.   

Here's what we do:  

  • We help organizations dramatically improve operating and financial performance through strong leadership and their people.
  • We guide business leaders through periods of major change and transition.
  • We connect the leadership's business strategy to the people who have to execute.
  • We provide perspective based on in-depth knowledge of how organizations really work and best practices. 
 

Client Spotlight

express_logo_spotlight.gif FedEx Express needed to increase U.S. export volume in one of its largest US operations. By reducing silos between functions and aligning strategic goals and incentives, we helped increase volume by revenues by 23%, all with a 1,447% ROI.

We replicated the success across five other FedEx regions, increasing $6.1 million, with a 1,660% ROI. The company used the same processes to reduce accidents 54% in one operation and freight claims by 25% in its major hub.

Find out what we can do for you.


What Others Say About Our Work

I was impressed not only by Jim’s insights into the links between good people performance and marketplace performance, but also by his diplomacy and ability to keep a diverse group of leaders focused on the right business priorities.

Michael D. Moore, Vice President, Thomson Corporation