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Jim Shaffer...
What We Think & Do

It's the people! Capital, raw materials and technology sit idle until someone does something with them. What people do with these assets determines whether a business wins or loses. It's that simple--and that hard.   

Here's what we do:  

  • We help organizations dramatically improve operating and financial performance through strong leadership and their people.
  • We guide business leaders through periods of major change and transition.
  • We connect the leadership's business strategy to the people who have to execute.
  • We provide perspective based on in-depth knowledge of how organizations really work and best practices. 
 
We have a listening problem...

I am absolutely convinced that if business leaders everywhere spent more time actively listening to their people and less time telling them what to do, they’d see an exponential improvement in productivity.

Read more...
 
Four Communication Challenges to Overcome in 2008

If you’re going to be credible with your peers and senior communications professionals, ensure you’ve done your communications theory homework,advises leadership guru Jim Shaffer.Here,using examples including Owens Corning and ConAgra Foods,he explains why.

pdf Communication Challenges to Overcome in 2008 (170.93 Kb)

 

Client Spotlight

express_logo_spotlight.gif FedEx Express needed to increase U.S. export volume in one of its largest US operations. By reducing silos between functions and aligning strategic goals and incentives, we helped increase volume by revenues by 23%, all with a 1,447% ROI.

We replicated the success across five other FedEx regions, increasing $6.1 million, with a 1,660% ROI. The company used the same processes to reduce accidents 54% in one operation and freight claims by 25% in its major hub.

Find out what we can do for you.


What Others Say About Our Work

Leading a major organizational and cultural turnaround is never easy. But Jim Shaffer’s advice and experience has been invaluable in helping our leadership team provide proper focus and direction, increase employee engagement and most importantly, take business performance to unprecedented levels.

David Rabuano, Vice President of Commercial and Industrial Business, Owens Corning