“Leading a major organizational and cultural turnaround is never easy. But Jim Shaffer’s advice and experience has been invaluable in helping our leadership team provide proper focus and direction, increase employee engagement and most importantly, take business performance to unprecedented levels.”

- David Rabuano, Vice President of Commercial and Industrial Business, Owens Corning  

"You are like a dull toothache.  You never really created acute pain, but I always felt the pressure of meeting your expectations.  The funny part is that we paid you, but I was working to meet your expectations as well.  I know you have a long list of success stories and that's why I wanted to make this work.  I realize we were not a guinea pig on a "new" idea that you were testing.  This has been successful in many other companies and I did not want to be on the side of failure with a proven method."

- Michael Warmuth, Vice President and General Manager, Abbott Hematology


"Jim has opened our eyes to the value of managing the operational and people aspects of the business to influence leadership and employee performance. His leadership and counsel on targeted safety, quality and productivity improvement initiatives in our supply chain has delivered results that exceeded anyone's expectations. And, most importantly, his work has made a positive difference for employees. Jim's definitely a game changer when it comes to business performance improvement."

- Bob Kula, Senior Director, Corporate Communication, ConAgra Foods
 

“Jim's years of experience in consulting to some of the top global corporations have cemented his ability to take businesses to places they haven't been before.”

- Angela Buonocore, Vice President and Director of Corporate Relations, ITT
 

“Jim's approach is driven by and leads to real and meaningful business outcomes. One session with Jim provided me with enough ideas to shave 3% from our total operating budget...plus I'm a better communicator.”

- Mark Weiner, former CEO, Delahaye
 

“After conducting a comprehensive assessment of our department’s work, Jim Shaffer helped us successfully navigate a new course that adds more measurable value to FedEx. Jim is helping us build the department’s capability to make a results-focused approach our new way of life.”

- Mike Kolasinski, Director of Internal Communication, FedEx Express
 

“Jim Shaffer has helped us improve performance by getting our people engaged in our business. It's paid off measurably in terms of better productivity, speed and costs."

- Scott Myers, senior vice president, manufacturing, Owens Corning
 

“I was impressed not only by Jim’s insights into the links between good people performance and marketplace performance, but also by his diplomacy and ability to keep a diverse group of leaders focused on the right business priorities.”

- Michael D. Moore, Vice President, Thomson Corporation
 

“Thanks for the enlightenment.  I have not read your book 100%.  I don't agree with you 100%...but believe me, the techniques you describe work...and work super...and they're working. So, thanks for the assistance, really appreciate it."

- Dennis (Anonymous)