 Don designs actionable customer satisfaction measurement & reporting systems, and helps clients develop service excellence strategies centered on
employee engagement & customer expectations alignment. His client list cuts across numerous industries and includes Atmos Energy, Celanese, Disney, KLM, Novartis, Owens Corning, Prudential, Southland/7-Eleven, Texas Instruments and Verizon/GTE. Before forming The Reynolds Group Inc., Don was a principal and senior manager of the Customer Strategy Practice of Towers Perrin, a large global consulting firm.
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